Terms of Service & Store Policies

1.1 Acceptance of Terms: By registering an account, purchasing digital credits, ordering IMEI unlocking services, or acquiring physical merchandise from AirGSM (hereinafter referred to as the “Seller”), the End User (hereinafter referred to as the “Customer” or “Buyer”) agrees to be legally bound by these Terms of Service. If you do not accept these terms in full, you must not register or place orders on this portal.

1.2 Electronic Agreement & Jurisdiction: Customer consents to the use of electronic agreements and electronic notices. Both parties agree that all transactions and dispute resolution shall be conducted through amicable mediation under Seller's jurisdiction.

1.3 Governing Language: If a translation of this Agreement into any other language is provided, the English version shall prevail in the event of any conflict, ambiguity, or discrepancy in meaning.

1.4 Third-Party Disclaimer & Trademarks: AirGSM is an independent wholesale equipment distributor and software connectivity broker. AirGSM is not affiliated with Apple, Samsung, Google, Xiaomi, or any cellular network carrier. All registered trademarks, brand names, and logos belong exclusively to their respective owners.

2.1 Automated Processing & “In Process” Status:
Digital IMEI unlock calculations, server logs, and remote tool activations are automated via direct upstream developer servers. Once an order is submitted and status updates to “In Process”, it cannot be cancelled, amended, or refunded under any circumstance while calculation is underway by the upstream server provider.

2.2 Supplier Rejections & “Not Found” Credits:
In the event that an upstream server supplier cannot calculate or unlock the submitted device, the order will be returned with the status “Not Found” or “Rejected”, and a 100% credit will automatically and immediately be refunded to the Customer's wallet balance.

2.3 Mandatory Video Verification Proof Requirement:
In the event that a digital unlock code or remote service is marked completed by our server but reported as non-working by the Customer, a formal verification claim must be reported to AirGSM within 7 calendar days of completion. The claim must be accompanied by continuous video proof fulfilling ALL of the following conditions:

1. The video must be strictly continuous, without any interruptions, delays, cuts, or video edits.
2. The cellular device must never leave the line of sight of the camera at any moment during the recording.
3. The video must clearly show the IMEI identification number by dialing *#06# directly on the keypad to verify matching order details.
4. The video must show an unaccepted SIM card being inserted into the handset to trigger the network lock prompt.
5. The video must show the unlock code being entered into the device and the exact resulting error message on the screen.
6. If the server produces multiple unlock codes (e.g., NCK, SPCK), the video must demonstrate all provided combinations.

2.4 Strict Non-Refundable Scenarios for Digital Services:
Refund claims will strictly NOT be accepted if any of the following circumstances occur:

• The IMEI number provided by the Customer was incorrect, and an unlock code or server log was generated.
• Continuous video proof conforming to Section 2.3 is not submitted, is edited, or is submitted past the 7-day reporting window.
• The cellular device is Hard-Locked (0 unlock attempts remaining / counter blocked).
• The order was submitted under the wrong carrier, wrong model, or wrong service provider tool.
• The retrieval of the service exceeded the estimated turnaround time (delivery times are estimates based on server averages and do not represent guaranteed hard deadlines).
• The unlock code was purchased from another seller or supplier before results were returned by AirGSM.
• The cellular device accepted the unlock code successfully but is incompatible with the Customer's desired network band or frequencies.
• The handset accepted the unlock code but internet browsing, cellular data, or Wi-Fi is malfunctioning due to hardware faults.
• The cellular device is defective, blacklisted, reported lost/stolen, or running modified firmware that prevents standard code entry.

2.5 Server Balance & Regular Accounts Policy:
Standard deposits and account balances loaded into retail accounts are non-refundable and remain permanently active for purchasing digital services and catalog hardware.

2.6 Credit Payout & Binance / Crypto Withdrawals (Distributor Exclusive):
Withdrawal of account credit balances to external wallets via Binance Pay or On-Chain Cryptocurrency (USDT BEP20 / TRC20) is strictly and exclusively reserved for authorized VIP Resellers and Bulk Distributors. Regular retail accounts cannot request cash or crypto withdrawals. Distributor payouts require verified business documentation, compliance with minimum monthly transaction thresholds, and prior approval from our executive finance desk.

3.1 Product Classifications:

• Brand New Sealed: Original factory-sealed devices in authentic retail packaging with intact security seals and original manufacturer accessories.
• Grade A+ Store Exhibition Units: Mint-condition devices utilized strictly for showroom demonstration or carrier surplus. Units undergo rigorous 40-point diagnostics, deliver 100% full functional operation, pristine cosmetic quality, and uncompromised battery health.
• Flashing Boxes, Dongles & Programmers: 100% genuine developer hardware with factory serial numbers and direct developer server connectivity.
• OEM Replacement Spare Parts: High-grade OLED/LCD screens, zero-cycle batteries, flex cables, and micro-soldering IC chips bench-tested for technician repair workflows.

3.2 Pricing & Currency: All catalogue prices are displayed in United States Dollars ($ USD). Prices are subject to wholesale adjustments based on international market supply.

4.1 Hardware Coverage Periods:

• Smartphones: 30-Day DOA replacement guarantee + 90-Day functional warranty covering internal logic boards and touch digitizers.
• Boxes, Dongles & Lab Equipment: 6 Months Manufacturer Hardware Warranty against internal hardware component failure.
• Spare Parts & Replacement Screens: Covered under our Pre-Installation Dry-Test Rule.

4.2 Mandatory Pre-Installation Dry-Test Rule for Screens & Parts:
All replacement screens, touch digitizers, and flex cables must be bench-tested (dry-tested) loose on the motherboard before installation. Applying glue/adhesive, mounting screws, or removing protective warranty films/stamps strictly voids all warranty claims. Damaged flex cables, solder residue, or cracked glass will not be accepted for return.

4.3 Hardware Exclusions: Warranty does not cover accidental drops, cracked glass, liquid ingress, electrical over-voltage, or unauthorized third-party board repairs.

For complete return authorization steps and RMA documentation, please visit our full Warranty Terms, Guarantees & RMA Policy →

5.1 Courier Partners & Transit Times:
Physical shipments are dispatched worldwide via authorized logistics partners: DHL Express Worldwide, FedEx International Priority, and UPS Worldwide Saver. Standard delivery takes approximately 14 to 20 business days from warehouse handover.

5.2 Transit Extensions & Flight Logistics:
Delivery timelines may experience extensions due to unexpected international airline cargo delays, transshipment flight routing congestion, regional peak season volumes, or destination customs agency inspections.

5.3 100% Customs Clearance Assistance:
AirGSM provides 100% documentation support for customs clearance, preparing compliant commercial invoices, export declarations, and international HS tariff classifications. Final import duties, local taxes, or customs clearance procedures remain subject to the destination country's regional import legislation.

5.4 Tracking & In-Transit Protection:
Every physical dispatch is assigned an end-to-end tracked Airway Bill (AWB). In the rare event of severe transit damage upon courier arrival, the Customer must notify AirGSM within 48 hours with courier damage confirmation.

For official tracking links, packaging details, and logistics guidelines, review our dedicated Worldwide Shipping & Logistics Policy →

6.1 Automated Instant Payment Gateways (24/7):
Payments submitted via Binance Pay or On-Chain Cryptocurrency (USDT BEP20 - Binance Smart Chain) are tracked automatically by our network infrastructure and credited instantly to your account without manual intervention.

6.2 Manual Verification Payment Gateways:
Payments made via International Bank Wire Transfer (SWIFT / ACH), USDT TRC20, Skrill Digital Wallet, or Credit/Debit Cards (Visa / Mastercard) require manual verification. The Customer must attach the bank receipt/transaction voucher directly to the order in the portal or submit it to our billing support desk via WhatsApp (+1 415 421-9470) or Telegram (@airgsminfo) to validate and authorize order dispatch.

For complete payment instructions and bank coordinates, visit our comprehensive Payment Methods & Billing Guide →

7.1 Purpose of Data Collection:
AirGSM collects Customer details — including recipient legal name, physical shipping destination, contact telephone number, and email address — strictly and exclusively for order fulfillment, carrier airway bill generation, and international customs declaration manifests.

7.2 Data Security Guarantee:
Customer information is encrypted and stored securely. AirGSM does not share, lease, or monetize customer information to any outside marketing parties.

Read our full data protection commitment on our Privacy Policy & Freight Data Protection Page →

8.1 Mandatory Binding Arbitration:
Customer and AirGSM agree that any legal dispute, claim, or controversy arising out of or relating to these Terms of Service, website access, catalog merchandise purchases, or digital GSM server transactions shall be settled through final and binding individual arbitration administered under commercial arbitration rules, rather than in a court of general jurisdiction or before a jury.

8.2 Class Action Waiver:
Both Customer and AirGSM mutually agree that all claims and proceedings must be brought strictly in the parties' individual capacity, and NEITHER PARTY SHALL ACT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE PROCEEDING. The arbitrator shall have no authority to combine or consolidate claims of multiple parties without mutual written consent.

8.3 Informal Pre-Dispute Resolution:
Prior to filing any arbitration claim, the initiating party agrees to give written notice of the dispute to the other party and allow a thirty (30) day informal negotiation window via corporate support ([email protected]) to achieve an amicable resolution.

9.1 Maximum Liability Cap:
To the maximum extent permitted by applicable commercial law, AirGSM's total aggregate financial liability for any and all claims, damages, or losses arising from any purchase, product, or server service shall be strictly capped and limited to the exact dollar amount actually paid by the Customer for the specific order or item giving rise to the claim.

9.2 Exclusion of Consequential Damages:
Under no legal theory (whether in contract, tort, negligence, or strict liability) shall AirGSM or its officers, employees, or upstream providers be liable for indirect, incidental, special, punitive, or consequential damages, including loss of business profits, technician labor fees, client device downtime, or data corruption.

9.3 Account Security & API Key Responsibility:
The Customer is solely responsible for maintaining the confidentiality of their portal credentials and automated REST API authentication tokens. Any order, IMEI calculation, or credit deduction initiated through valid user credentials or authorized API keys is legally deemed authorized by the account holder.